A Delhi-based woman publicly shared her distressing experience regarding a parcel delivery service after a Rapido bike rider allegedly stole a high-value item.

The incident reportedly occurred on November 5 when the customer handed over a Marshall speaker, valued at approximately ₹21,000, to a Rapido rider for delivery. According to the woman’s account, the rider subsequently disappeared with the package.

The customer took to social media, detailing her struggle with the company’s support system, which she claimed was slow and unresponsive. She stated that it took over 24 hours for the company to confirm that they were unable to reach the contracted rider.

The situation became more complicated after she filed a police complaint. The woman alleged that the investigation revealed the motorcycle used for the delivery was not registered to the rider who performed the service, suggesting a significant failure in the company’s background verification (BGV) process.

Despite the theft of the ₹21,000 item and the alleged lapse in security protocol, the company reportedly offered a compensation of only ₹5,000, citing their terms and conditions (T&Cs) for limiting liability.

The aggrieved customer publicly demanded full compensation for her stolen property, a clear statement from the company addressing its BGV failure, and immediate escalation to a senior executive for a resolution. She also cautioned other users against using the platform for transporting valuable goods until its security and verification measures are improved.

In response to the viral post, Rapido issued a public reply, expressing regret for the inconvenience and assuring the customer that they were thoroughly investigating the matter to ensure a swift and appropriate resolution.